In light of developments surrounding the management and containment of the spread of COVID 19 and the Government’s announcement, we would like to assure you that we will continue to operate to the best of our abilities within the parameters set by the HSE and the Irish Government. Obviously the key focus from the state is to curtail the spread of the virus and minimise risk to all citizens. We will seek to abide with this policy, however you need to be aware of the following:
While the office is temporarily unoccupied, a staff member is still contactable on our office number and e-mail during normal office hours.
In place of face to face meetings, we will be employing remote technology and asking that you phone/email and use your TCAS student portal for the foreseeable future to maintain appropriate levels of communications and contact as required.
Student accommodation staff have the full capacity to work from home and have the systems in place to ensure we maintain high-quality work and effective communication internally and externally if this is required.
We have cancelled house inspection / site walks / non urgent maintenance tasks and will act as best practice guidance advises.
We will respond to emergency maintenance issues in conjunction with our contractors. However, we would seek your understanding that non-emergency matters will be dealt with in the best way possible that avoids creating risks for people.